Terms of Service

Last updated: 18 August 2026  ·  Effective: 18 August 2026

1. Who we are

This website (served at ccg-analytics.de) and the “Get-IT-Done” platform are operated by LB TEC (PTY) LTD (“we”, “us”, “our”). “You” means the person or organisation using the platform (also referred to as the “Customer”).

• Registered name: LB TEC (PTY) LTD
• Registration / Tax no.: 2020/138701/07
• Physical / registered address: 53 Olinia Crescent, Kuils River, Cape Town, Western Cape 7550, South Africa
• Contact e-mail: loxly@lbtec.co.za

2. The service

Get-IT-Done is a business communication and workflow platform. Depending on the plan you hold, it may include a shared inbox, contact and pipeline management, task and reminder automation, broadcast messaging, template management, and AI-assisted drafting.

Where you connect a WhatsApp Business account, the platform sends and receives messages on your behalf through the WhatsApp Business Platform (Cloud API) operated by Meta Platforms, Inc. and its affiliates (“Meta”). We provide the software; Meta provides the messaging network.

3. Your account

• You must provide accurate registration details and keep them current.
• You are responsible for all activity under your account and for keeping credentials confidential.
• You must be at least 18 years old, and the platform is intended for business use, not for children.
• You must tell us promptly at loxly@lbtec.co.za if you suspect unauthorised access.

4. WhatsApp and Meta terms apply to you as well

When you use the WhatsApp features of the platform, you are also bound by Meta’s own rules, and you agree to comply with them. These include, as updated from time to time:

• the WhatsApp Business Terms of Service;
• the WhatsApp Business Messaging Policy;
• the WhatsApp Commerce Policy; and
• the Meta Platform Terms and applicable developer policies.

Nothing in these terms overrides, modifies, or conflicts with those Meta terms. Where a conflict arises in relation to the WhatsApp Business Platform, Meta’s terms prevail. Meta is not a party to these terms and does not endorse, sponsor, or guarantee the platform.

5. Consent and opt-in — your responsibility

WhatsApp requires that businesses only message people who have opted in. This obligation sits with you, not with us. You confirm and undertake that:

• you have obtained prior opt-in consent from every recipient you message through the platform, using a method that makes clear it is your business that will be messaging them and on which phone number;
• you keep a record of that consent and can produce it on request;
• you honour opt-out requests promptly, and you stop messaging anyone who asks you to stop, blocks your number, or reports your messages;
• you have a lawful basis under POPIA, the GDPR, or other applicable law for processing the personal information of the people you contact; and
• you do not upload or message contact lists you purchased, scraped, or otherwise obtained without consent.

You are the responsible party (controller) for your contacts’ personal information. We act as an operator (processor) on your instructions. See our Privacy Policy.

6. Acceptable use

You may not use the platform, or permit anyone else to use it, to:

• send spam, bulk unsolicited messages, chain messages, or messages to recipients who have not opted in;
• send content prohibited by the WhatsApp Commerce Policy — including illegal or age-restricted products, alcohol, tobacco and vaping products, drugs, weapons and ammunition, animals, adult content, gambling where not permitted, real money gaming, medical or healthcare products where restricted, and unsafe supplements;
• engage in fraud, phishing, impersonation, deceptive or misleading claims, or pyramid and multi-level marketing schemes;
• publish or transmit content that is unlawful, defamatory, harassing, hateful, violent, sexually explicit, or that infringes another party’s intellectual property or privacy;
• collect or process special personal information (such as health, religious, biometric, or children’s data) through the platform without a lawful basis and appropriate safeguards;
• reverse engineer, decompile, scrape, or attempt to gain unauthorised access to the platform, our infrastructure, or another customer’s data;
• circumvent rate limits, messaging tiers, quality ratings, or any technical restriction imposed by us or by Meta; or
• resell, sublicense, or provide the platform to a third party as a service without our written agreement.

7. Message quality, limits, and suspension by Meta

Meta assigns a quality rating and a messaging limit to every WhatsApp phone number, and may restrict, suspend, or permanently ban a number or a WhatsApp Business Account for policy breaches or poor quality ratings. Those decisions are Meta’s, not ours.

We do not control and cannot guarantee message delivery, delivery speed, template approval, quality rating, messaging tier, or the continued availability of any phone number. We are not liable for any loss arising from Meta restricting, throttling, or banning your number or account.

8. Fees

Where your plan is a paid one, fees, the billing period, and the payment method are those set out in your order or subscription confirmation. Unless stated otherwise:

• fees are payable in advance and exclude VAT and other applicable taxes;
• Meta charges its own conversation and messaging fees directly against your WhatsApp Business Account — these are separate from our fees and are your responsibility;
• we may suspend access to the platform where an invoice remains unpaid after written notice; and
• we may change our fees on at least 30 days’ written notice, effective at your next renewal.

9. Your data and ours

You retain ownership of your contacts, messages, and other content you put into the platform (“Customer Data”). You grant us a limited licence to host, process, and transmit Customer Data solely to operate and support the platform for you.

We retain ownership of the platform, its software, design, and documentation. Nothing here transfers our intellectual property to you.

How we handle personal information — including retention periods, sharing, international transfers, and your rights under POPIA, the GDPR, and the CCPA/CPRA — is set out in our Privacy Policy, which forms part of these terms.

10. Deleting your data

You can ask us at any time to correct or delete personal information we hold, and you can export or request deletion of your Customer Data. Send the request to loxly@lbtec.co.za and we will action it within 30 days, subject to any record we are legally required to keep.

On termination, we delete or anonymise Customer Data within 90 days, except where retention is required by law. Full detail is in §8 and §9 of the Privacy Policy.

11. Availability and support

We aim to keep the platform available and to fix faults promptly, but we do not promise uninterrupted or error-free service. We may carry out maintenance, and we will give reasonable notice of planned downtime where we can. The platform depends on third-party services — including Meta’s WhatsApp Business Platform, hosting providers, and e-mail infrastructure — whose outages are outside our control.

12. Suspension and termination

• You may stop using the platform and close your account at any time.
• We may suspend or terminate your access immediately if you breach §5, §6, or §8, if Meta requires it, or if your use puts our infrastructure or other customers at risk.
• Either party may terminate a paid plan on 30 days’ written notice, effective at the end of the current billing period.
• Sections 4, 6, 9, 10, 13, 14, and 15 survive termination.

13. Disclaimers

To the maximum extent permitted by law, the platform is provided “as is” and “as available”. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the platform will meet your requirements, that AI-generated drafts will be accurate or suitable, or that messages will be delivered.

Where the Consumer Protection Act, 2008 or other South African law gives you rights that cannot be excluded, nothing in these terms limits those rights.

14. Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential loss, or for loss of profits, revenue, goodwill, or data.

Our total aggregate liability arising out of or in connection with these terms is limited to the fees you paid us in the 12 months immediately before the event giving rise to the claim, or ZAR 5,000 where no fees were paid.

You indemnify us against claims, losses, and costs arising from your breach of §5 (consent), §6 (acceptable use), or your infringement of a third party’s rights.

15. Governing law and disputes

These terms are governed by the laws of the Republic of South Africa. The parties submit to the non-exclusive jurisdiction of the High Court of South Africa, Western Cape Division, Cape Town.

Before starting proceedings, the parties will attempt in good faith to resolve the dispute by discussion, beginning with written notice to loxly@lbtec.co.za.

16. Changes to these terms

We may update these terms from time to time. We will post the revised version here with a new “Last updated” date and, for material changes, take reasonable steps to notify you before they take effect. Continuing to use the platform after that date means you accept the revised terms.

17. General

• Entire agreement: these terms, your order, and the Privacy Policy form the whole agreement between us on this subject.
• Severability: if a clause is found unenforceable, the rest stays in force.
• No waiver: not enforcing a right does not waive it.
• Assignment: you may not assign these terms without our written consent; we may assign them to a successor of our business.
• Notices: notices to us go to loxly@lbtec.co.za; notices to you go to the e-mail address on your account.

18. Contact us

Questions about these terms:

• LB TEC (PTY) LTD
• E-mail: loxly@lbtec.co.za
• Address: 53 Olinia Crescent, Kuils River, Cape Town, Western Cape 7550, South Africa